Shocking customer service You have taken over Your Smile Direct and not contacted your customers to explain what’s going on. This poor communication has caused a lot of worry and upset to hundreds of customers. Please reply to your emails, phone messages and social media comments.

I received a full refund today... Despite being clearly conned into paying £299 three weeks ago for my treatment, and having received no contact from them after making said payment (despite constant calls and emails). Today I received a full refund. So they are possibly working their way through.

Scam! Scam! Do not use have taken all my money and not answering emails. This is obviously criminal and I am investigating as is Martin Lewis. Ken do you still work there? Please refund me in full immediately before I am forced to take legal action

Rating 0* Rating 0* How do I go about getting a full refund from YOUR SMILE DIRECT now seen to be known as Alignerly… I want my money back as they went into liquidation which left me with an unfinished teeth treatment!!!

Previously Your Smile Direct Previously Your Smile Direct. Cannot get in touch with them. Emails keep bouncing back and phone line disconnected. Half way through my aligner treatment, paid up front for aligners, retainer and teeth whitening. Not yet at the point where I need the retainer and the teeth whitening but now that Your Smile Direct has gone into liquidation I highly doubt I'll be receiving those. I initially paid with my credit card and have submitted a dispute form with all the details. I also included a link to this forum so I suggest you do the same. Still waiting to hear back from the bank and I'll keep you all updated as to whether I can claw back anything