Easy Process, Quality Product The process was really quite easy. The price is pretty fair considering what an orthodontist would charge (at least half the price for these) and the product that arrived was surprisingly better quality than I had imagined. I was previously a "Smile Direct" customer until they went bankrupt, and these retainer are considerably more better quality in terms of material, sturdiness and I believe what will translate into longevity. The only star missing is they took a LOOOONG time to arrive. After MANY weeks I gave them an email nudge and they arrive 3 days later. Not sure what was going on there. But overall, I would for sure recommend these to someone else.

I ordered the Smile Direct Club package… I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

Tanner is grade A customer service! I haven’t even ordered my retainers yet but I needed to leave a review. Tanner is so ridiculously awesome! Not only did he answer every single question with professionalism and knowledge but he made sure I understood the whole process and exactly what to expect. Let’s clone Tanner and put him behind every customer service phone call!

Great communication The process was easy and the communication was excellent! When I had a question I’d email and a response would come within the hour normally. It did take a bit longer to receive my retainer due to it being around the holiday season but that’s nothing that deterred me. Thanks for a wonder end product that fits well and is very durable.

It has been 4 weeks and I haven’t… It has been 4 weeks and I haven’t received anything. I emailed them for an update they send it takes 10-15 days . Scrolling and looking all the reviews seems that is a scam . I’ll call the bank tomorrow to dispute the charge for a scam