Great Customer Service We received our impression kit in November, and the impressions my daughter made were shallow, and had some distortion. After receiving the retainers and trying them, they did not fit correctly. I simply emailed Tanner and asked if I could send in molds from our Ortho office. He instructed me how to do so. Just received the molds and new retainers, and WOW! are they ever good. Thank you Drs. Haltom and Tanner for your dedication to your customers!

This process is taking more than 30… This process is taking more than 30 days, no one responds just a stupid generic email. Multiple emails no response. DONT BUY from this website. It’s a rip off out of country manufacturing and should be shut down. I’m going to the attorney general to complain about this company.

A company with fraudulent practices and lacking in ethics this company is taking advantage of the fact that their customers can do absolutely nothing except send emails and ask for status. They are basically holding my retainers hostage by not providing the product in a reasonable time. They are also committing fraud by repeatedly claiming a ship by date and not fulfilling that claim. I’m still waiting for my retainers to be shipped. After 15 business days I emailed and asked for the status and I was told that it would be shipped out soon. Soon never came and I emailed again and I was told it would ship out by next week, next week came and nothing and I asked again and was told it would be shipped out in a few days. Again and again I ask for status and was told it would be shipped out in a few days and when few days goes by I have no recourse except to ask again. Retainers direct is unethical, untrustworthy, and their fraudulent practices needs to be condemned. It’s literally like being stuck in an abusive relationship. They apologize, they say they will do better, they make another promise, and then they break their promise again, only to repeat that sick cycle over and over, and you can’t break up with them because you’ve already invested too much time and money into them. Absolutely disgusting!

I ordered the Smile Direct Club package… I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

The retainers don't fit my teeth… The retainers don't fit my teeth properly. The retainers are changing the shape of my teeth. Please refund my purchase. Thank you.