I ordered the Smile Direct Club package… I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

Super happy! I'm super happy with my upper and lower retainers. I used Smile Direct Club to align my teeth before they went bankrupt. I turned here to get retainers to keep my teeth in place. They fit amazingly—far better than even my Smile Direct retainers ever did. Their incredibly comfortable. Zero complaints.

Might take a while, but worth it! I had used Retainers Direct about two years ago and it was a good experience. When I broke my retainer, I decided to get another one from them. The process took about a month to get the new retainer, one I had to make an impression of. When I had questions, responses were prompt. When I got the retainer, a card that came with it said the impression was shallow and modifications were made, but the retainer fits perfectly!! Both times the retainer was great

Very very slow process after you pay… Very very slow process after you pay for your retainers. They sent the molding kit quickly & say they have received them quickly but it takes almost two months to get them to send the retainers. They don’t give you updates unsolicited or apologize. Direct retainers just take your money & act as though you’ll just for get about the retainers until they show up months later. In the meantime your teeth are shifting. I wouldn’t recommend using them.

Tanner is grade A customer service! I haven’t even ordered my retainers yet but I needed to leave a review. Tanner is so ridiculously awesome! Not only did he answer every single question with professionalism and knowledge but he made sure I understood the whole process and exactly what to expect. Let’s clone Tanner and put him behind every customer service phone call!