Trash If there was an option for less than 1 Star I’d select that. I ordered something in February and I still have not received the email to redeem it. I did get the confirmation email. I’ve talked to customer service multiple times and the answer I get is always the same. I would prefer a refund at this point but it also isn’t available. Work on that

Solid Despite the awful reviews here, I had a pretty good experience with the website. I ordered a couple pods and a bottle of juice and the post office had a mix up which led to my original package being shipped back to the sender. I reached out to customer service and they gave me the option of store credit, refund, or package being re shipped. I chose to re ship it and they sent out a new package within the same week at no cost to me. Pretty fast response time and I was honestly surprised they made it that easy for me especially with the reviews I’ve read. Shoutout to Renzo & Nathan from customer service for helping me out.

I would not recommend ordering from… I would not recommend ordering from these people. Its been almost a month since I placed my order, they printed a shipping lable the day I ordered and everytime I ask customer service why they still have not sent my package out and they give me the same awnser thats its in pre transit but the post office still have not recieved my item. Now they are not answering my emails. I feel like I got screwed big time. Very disappointed!

Very Poor Service Their customer service is worst than IRS or Comcast. They once sent me wrong items and I had to get it exchanged/refunded. Over month and a half and they still haven’t refunded my money or sent corrrct item. I finally took it to my CC company to dispute the charges on that order since their customer service did nothing despite me contacting them every other day for a month and a half. It took me 20 days of headache just to get a return label from them. Horribly is an understatement.

To start off To start off, Naked 100 has a great product I absolutely love their product that’s why I use it again and again and again however, when ordering online wait times are horrible. If I want my product at my house about the time that I’m getting ready to run out, I have to order at least two weeks ahead of time and that’s before your company even gets it to USPS. Times after that are completely on me and how much I’m willing to pay for. But it is still ridiculous that it takes that long for you to get your product to the Postal Service to be shipped to me. You guys have a great product. One that I would love to continue using but these wait times have got to change or you will end up losing customers to your competition I guarantee it.