When I saw the price for the cigars I… When I saw the price for the cigars I was looking for so low, and never heard of Cigarcity before I was hesitant to order. I called and spoke to Jeff who told me the order would go out the next day. He was friendly so I went for it. I received them in perfect shape with a thank you card and small gift in 2 days. I will be back!

Customer Service Falling Apart When I first started at Cigarscity the customer service was great with timely shipping. However, there has been a noticeable change in that service recently and it is not going well. I read something that mentioned the owner sold to someone else close to the time I started seeing the decline. My strong suggestion to the new owners, get some customer service training quickly otherwise you will lose most of your customers. Unfortunately after this latest round of no communication and then canceling my order a week after I should have received it. I am taking my business elsewhere.

I'm happy with Cigarscity.com I'm happy with Cigarscity.com. They carried the ring gauge of the cigar I like that my local shop couldn't get, and they are substantially lower than other online outlets and my local tobacconist. I appreciate that when my order comes, it has a hand written note from Jeff, and when I call their company number, Jeff picks up.

Excellent service and communication I contacted CigarsCity.com about shipping to Canada and they responded back within the same day or within a day which is incredibly fast. They answered all my questions and their prices are on par or better than some of the other large online cigar websites. When I pointed out an error in shipping they corrected immediately. The hand written thank you notes with each shipment is also a great touch. They are my go to cigar website. Shipping is also fast and living in Canada thats important when it comes to cigars. Highly recommend them!

Good price, communication, and prompt free delivery Shopping online for a particular box of Gurkha cigars I found the box at Cigarscity was at a significantly lower price than other sellers. I placed the order and opted for free shipping. Five days later the cigars were delivered to my home in Oregon.