Excellent service and communication I contacted CigarsCity.com about shipping to Canada and they responded back within the same day or within a day which is incredibly fast. They answered all my questions and their prices are on par or better than some of the other large online cigar websites. When I pointed out an error in shipping they corrected immediately. The hand written thank you notes with each shipment is also a great touch. They are my go to cigar website. Shipping is also fast and living in Canada thats important when it comes to cigars. Highly recommend them!

Great and friendly service I found CigarsCity.com while trying to find a good present for a friend's upcoming birthday. I wasn't sure what the best option was so I called in to their office and Anthony picked up. After talking with him for a bit to explain what I was looking for, he recommended the Alec Bradley cigar sampler pack they had in stock. The price was right, so I took him up on the suggestion. Placed my order and in a few days had my order sitting on my kitchen counter ready to be wrapped up. My buddy loved the cigars in case you were wondering. Good guys at CigarsCity. I recommend them and their company.

Have being ordering from cigar city the… Have being ordering from cigar city the the last few months,I live in Ireland,and they arrive within 3 weeks,no problem,there very well priced, Shane IRELAND

I ordered 2 boxes of cigars and it has I ordered 2 boxes of cigars and it has been several day now and still haven’t received them. I called and spoke with Susan and she talked to Jeff while I was still on the phone. I could hear him in the back ground talking bad about me because he said I was having a melt down. The last 3 orders I have purchased have been very slow arriving . This company will not answer emails or voice mails and you need to be very lucky to even get them on the phone. Poor customer service. I have such a lack of trust in this company. Tim Jones

Very bad experience Very bad experience. I am from Europe, I chose this company because of the possibility of express delivery to Europe in 6-10 days. The delivery alone cost over $80. Today is exactly one month since I ordered. I still don't have the goods. I have already tried to contact CigarsCity 2 times to inform me of the shipment.. no one has gotten back to me. At the same time the shipment is not traceable in the database. Actually yes it is, but it shows that the shipment is waiting to be forwarded to USPS, but that they have not received the shipment yet, I contacted the post office in my country with the submission number, they informed me that they do not have this shipment in the database. So a month has passed, I don't know where the shipment is, no one is communicating with me and I have wasted money on express delivery which normally takes 2-3 days from the US to my country. Terrible experience, especially the combination of expensive postage which was definitely not express, the irresponsibility of sending cigars to Europe this way and especially the lack of communication. God knows if I will ever see my money back. DEFINITELY DO NOT RECOMMEND, LOOK FOR ANOTHER REPUTABLE COMPANY THAT WILL AT LEAST COMMUNICATE WITH YOU.