Very bad experience Very bad experience. I am from Europe, I chose this company because of the possibility of express delivery to Europe in 6-10 days. The delivery alone cost over $80. Today is exactly one month since I ordered. I still don't have the goods. I have already tried to contact CigarsCity 2 times to inform me of the shipment.. no one has gotten back to me. At the same time the shipment is not traceable in the database. Actually yes it is, but it shows that the shipment is waiting to be forwarded to USPS, but that they have not received the shipment yet, I contacted the post office in my country with the submission number, they informed me that they do not have this shipment in the database. So a month has passed, I don't know where the shipment is, no one is communicating with me and I have wasted money on express delivery which normally takes 2-3 days from the US to my country. Terrible experience, especially the combination of expensive postage which was definitely not express, the irresponsibility of sending cigars to Europe this way and especially the lack of communication. God knows if I will ever see my money back. DEFINITELY DO NOT RECOMMEND, LOOK FOR ANOTHER REPUTABLE COMPANY THAT WILL AT LEAST COMMUNICATE WITH YOU.

Good experience, awesome service I ordered a box of Perdomo 20th Champagne cigars from these guys on a Wednesday and received them Friday. Along with the box of cigars, I got a hand written thank you note. Awesome touch that I appreciated.

Ordered cigars on Sunday Ordered cigars on Sunday. Was told they would ship on Thursday. Been calling to delivery to billing address. They said they didn't have the billing address. Huh? Will not pickup the phone. Called all day on Wednesday. If I get my money or cigars. Business will be given to other cigar companies. My fault trying to save $20. I have to make sure my boys don't ever order from this place!!!

Based on the last two years.. Based on the last two years... Overall my experience with CigarsCity cigars has been good; a backorder here and there but eventually received the goods. Jeff has been pleasant to speak with on the occasions to call, and always includes a nice little note with your order. Good selection and fair pricing are the upside; I have no problem recommending friends and family to CCC. I appreciate having a solid small co to deal with.

Such Great Cudtomer Service We live out West. Our online supplier quit shipping to our state. Found what we like at Cigarscity. Shipping was prompt. Although we ordered two boxes, only one was in stock. The one box came with a friendly note that the other box would come ASAP. And then, it was here in just a few days. No reminders or extra phone calls. Just there on the porch like magic!!! Great customer service!