What a Rip OFF Sent me a package, decent price, until I went to USPS and got screwed with a $65 COD charge, so their policy of free shipping after spending XXX dollars is complete garbage; after the math you can literally go anywhere else and find better products and service.

Great and friendly service I found CigarsCity.com while trying to find a good present for a friend's upcoming birthday. I wasn't sure what the best option was so I called in to their office and Anthony picked up. After talking with him for a bit to explain what I was looking for, he recommended the Alec Bradley cigar sampler pack they had in stock. The price was right, so I took him up on the suggestion. Placed my order and in a few days had my order sitting on my kitchen counter ready to be wrapped up. My buddy loved the cigars in case you were wondering. Good guys at CigarsCity. I recommend them and their company.

Such Great Cudtomer Service We live out West. Our online supplier quit shipping to our state. Found what we like at Cigarscity. Shipping was prompt. Although we ordered two boxes, only one was in stock. The one box came with a friendly note that the other box would come ASAP. And then, it was here in just a few days. No reminders or extra phone calls. Just there on the porch like magic!!! Great customer service!

Good price, communication, and prompt free delivery Shopping online for a particular box of Gurkha cigars I found the box at Cigarscity was at a significantly lower price than other sellers. I placed the order and opted for free shipping. Five days later the cigars were delivered to my home in Oregon.

Very bad experience Very bad experience. I am from Europe, I chose this company because of the possibility of express delivery to Europe in 6-10 days. The delivery alone cost over $80. Today is exactly one month since I ordered. I still don't have the goods. I have already tried to contact CigarsCity 2 times to inform me of the shipment.. no one has gotten back to me. At the same time the shipment is not traceable in the database. Actually yes it is, but it shows that the shipment is waiting to be forwarded to USPS, but that they have not received the shipment yet, I contacted the post office in my country with the submission number, they informed me that they do not have this shipment in the database. So a month has passed, I don't know where the shipment is, no one is communicating with me and I have wasted money on express delivery which normally takes 2-3 days from the US to my country. Terrible experience, especially the combination of expensive postage which was definitely not express, the irresponsibility of sending cigars to Europe this way and especially the lack of communication. God knows if I will ever see my money back. DEFINITELY DO NOT RECOMMEND, LOOK FOR ANOTHER REPUTABLE COMPANY THAT WILL AT LEAST COMMUNICATE WITH YOU.