5 out of 6 messed up orders After Anthony sold it to the couple in Connecticut service has went downhill bad. I now choose to no longer give cigars City my business.

They do not answer the phone They do not answer the phone. They do not respond to voice mails or email messages. And what a shame cause there prices are dirt cheap. Are they still open for business? Anybody have and recent success in placing an online order? I placed an order last week and they canceled my order without any explanation and ive made multiple attempts to contact without any luck

First time using Cigarcity. First time using Cigarcity. Placed a order on Monday, order confirmed. Web page made one think the order would arrive in three days. On day five, at 5:18 in the morning, I was informed my order was cancelled and refunded at my request. A fabricated story. I emailed them for an explanation. Did not hear back. I buy a lot of cigars and this is not the place to do it. First and last time for Cigarcity.

I'm happy with Cigarscity.com I'm happy with Cigarscity.com. They carried the ring gauge of the cigar I like that my local shop couldn't get, and they are substantially lower than other online outlets and my local tobacconist. I appreciate that when my order comes, it has a hand written note from Jeff, and when I call their company number, Jeff picks up.

Excellent service and communication I contacted CigarsCity.com about shipping to Canada and they responded back within the same day or within a day which is incredibly fast. They answered all my questions and their prices are on par or better than some of the other large online cigar websites. When I pointed out an error in shipping they corrected immediately. The hand written thank you notes with each shipment is also a great touch. They are my go to cigar website. Shipping is also fast and living in Canada thats important when it comes to cigars. Highly recommend them!