Customer Service Falling Apart When I first started at Cigarscity the customer service was great with timely shipping. However, there has been a noticeable change in that service recently and it is not going well. I read something that mentioned the owner sold to someone else close to the time I started seeing the decline. My strong suggestion to the new owners, get some customer service training quickly otherwise you will lose most of your customers. Unfortunately after this latest round of no communication and then canceling my order a week after I should have received it. I am taking my business elsewhere.

Based on the last two years.. Based on the last two years... Overall my experience with CigarsCity cigars has been good; a backorder here and there but eventually received the goods. Jeff has been pleasant to speak with on the occasions to call, and always includes a nice little note with your order. Good selection and fair pricing are the upside; I have no problem recommending friends and family to CCC. I appreciate having a solid small co to deal with.

Ordered cigars on Sunday Ordered cigars on Sunday. Was told they would ship on Thursday. Been calling to delivery to billing address. They said they didn't have the billing address. Huh? Will not pickup the phone. Called all day on Wednesday. If I get my money or cigars. Business will be given to other cigar companies. My fault trying to save $20. I have to make sure my boys don't ever order from this place!!!

I'm happy with Cigarscity.com I'm happy with Cigarscity.com. They carried the ring gauge of the cigar I like that my local shop couldn't get, and they are substantially lower than other online outlets and my local tobacconist. I appreciate that when my order comes, it has a hand written note from Jeff, and when I call their company number, Jeff picks up.

Completely satisfied; exactly what I expected I've just recently gotten into cigars so I was looking for a good cheap humidor to store my growing collection of stogies and found CigarsCity during a Google search for humidors. Sure enough, they had the exact humidor I wanted and it was the best price I could find online for the humidor. I placed my order on Monday and got the humidor to my door on Thursday in perfect condition. I had it "seasoning" that evening and it was good to go on Saturday. Couldn't ask for a better online shopping experience. I'm probably going to pick up one of their cigar sampler sets soon to add to my new humidor. Also, same as the other reviewer here, I didn't get an invoice in my package either but that's fine by me since I usually just trash them right away anyways however they did give me an email receipt and confirmation when I placed the order.