The agent Cass The agent Cass, was absolutely fantastic. Solved my problem in a few minutes. New parts in the post and I'm extremely satisfied with both the puffco policy and customer care . If I could give 10 stars I would.

Miranda was GREAT Miranda was GREAT! Super helpful and was able to get me warranty coverage a few weeks after the 1-year had expired. I had intermittent issues with the device and was in contact with the customer service teams a few times. Each time everyone was helpful and responsive. I ended up getting the entire base replaced at no cost and thus far, it works like a charm. Thanks again, Miranda.

Puffco is a trash brand Puffco is a trash brand, I bought my puff co for christmas for my boyfriend. The first day we got it, it would not work at all. It kept throwing red lights over and over again. We emailed customer service which took soooo long only for them to tell us that we should check out this youtube video to help us basically take it apart and put it back together. After that it worked for less than a week before it completely stopped working. We reached out to puffco and they ultimately didn’t care or do anything to help us beside recommend a youtube video. I ended up purchasing another atomizer thinking that was the issue, but the atomizer just keeps throwing a rainbow code.Now here we are months later with wasted money on a company that only cares about their profit. Before purchasing the puffco we had used an off brand e-rig, which was way better, reliable and not so expensive (literally like half the cost of puffco) WASTE OF MONEY. DONT INVEST IN PUFFCO.

Very fast response for a warranty claim! Very fast response for a warranty claim!

Sydnee was very helpful in assisting… Sydnee was very helpful in assisting with trouble shooting what was wrong with my peak, once discovered it was defective, they were able to get a replacement sent my way! Sydnee was also helpful in letting me know steps to take for the issue not to happen again!