The agent Cass The agent Cass, was absolutely fantastic. Solved my problem in a few minutes. New parts in the post and I'm extremely satisfied with both the puffco policy and customer care . If I could give 10 stars I would.

Sydnee u a G I truly appreciate the first time experience I had with puffco’s warranty process. I had a reliable, exceptional support agent named Sydnee who was in commutation with me. Not only was Sydnee kind and assisted me along the way with trouble shooting, her professionalism and patience along the process goes unnoticed. I have many products and accessories of puffco, and i have never been confident enough to reach out for assistance online; i can personally say this first time experience was above and beyond any experience I’ve had and went above my standards! Thank you again puffco! Peace and love.

Excellent customer support We purchased our Peak 2 months ago, and 100% due to user error we broke the atomizer. Puffco support was super fast and helpful, and were able to assist me in ordering a new part in a very speedy manor. Extremely friendly and helpful, would recommend their products to anyone!

I was having issues with my Puffco… I was having issues with my Puffco after an interruption during the updating process. Ron sent a troubleshooting guide, and my dear Tocahontas is back up and running with the colors of the dabs!

Puffco is a trash brand Puffco is a trash brand, I bought my puff co for christmas for my boyfriend. The first day we got it, it would not work at all. It kept throwing red lights over and over again. We emailed customer service which took soooo long only for them to tell us that we should check out this youtube video to help us basically take it apart and put it back together. After that it worked for less than a week before it completely stopped working. We reached out to puffco and they ultimately didn’t care or do anything to help us beside recommend a youtube video. I ended up purchasing another atomizer thinking that was the issue, but the atomizer just keeps throwing a rainbow code.Now here we are months later with wasted money on a company that only cares about their profit. Before purchasing the puffco we had used an off brand e-rig, which was way better, reliable and not so expensive (literally like half the cost of puffco) WASTE OF MONEY. DONT INVEST IN PUFFCO.