I was having issues with my Puffco… I was having issues with my Puffco after an interruption during the updating process. Ron sent a troubleshooting guide, and my dear Tocahontas is back up and running with the colors of the dabs!

Miranda was GREAT Miranda was GREAT! Super helpful and was able to get me warranty coverage a few weeks after the 1-year had expired. I had intermittent issues with the device and was in contact with the customer service teams a few times. Each time everyone was helpful and responsive. I ended up getting the entire base replaced at no cost and thus far, it works like a charm. Thanks again, Miranda.

Sydnee u a G I truly appreciate the first time experience I had with puffco’s warranty process. I had a reliable, exceptional support agent named Sydnee who was in commutation with me. Not only was Sydnee kind and assisted me along the way with trouble shooting, her professionalism and patience along the process goes unnoticed. I have many products and accessories of puffco, and i have never been confident enough to reach out for assistance online; i can personally say this first time experience was above and beyond any experience I’ve had and went above my standards! Thank you again puffco! Peace and love.

Puffco is a trash brand Puffco is a trash brand, I bought my puff co for christmas for my boyfriend. The first day we got it, it would not work at all. It kept throwing red lights over and over again. We emailed customer service which took soooo long only for them to tell us that we should check out this youtube video to help us basically take it apart and put it back together. After that it worked for less than a week before it completely stopped working. We reached out to puffco and they ultimately didn’t care or do anything to help us beside recommend a youtube video. I ended up purchasing another atomizer thinking that was the issue, but the atomizer just keeps throwing a rainbow code.Now here we are months later with wasted money on a company that only cares about their profit. Before purchasing the puffco we had used an off brand e-rig, which was way better, reliable and not so expensive (literally like half the cost of puffco) WASTE OF MONEY. DONT INVEST IN PUFFCO.

Peak Pro So worth it! Cass from puffco customer service exceeded my expectations with her assistance. She was super helpful and made the process easy when I needed a replacement. After getting my replacement chamber I’ve been super happy & stoned with my peak pro ✌🏼