Worst customer service! Worst customer service! I ordered over $400 of product and missed the first delivery attempt (6 hours earlier than estimated arrival time so I was at work). Customer service doesn’t care and it’s been over a week w/ little to no response. I still haven’t received my order and haven’t been updated by Puffco… even though I’ve reached out 4 times. VERY DISAPPOINTED. RECONSIDERING BUYING FROM THEM!!

Sydnee was very helpful in assisting… Sydnee was very helpful in assisting with trouble shooting what was wrong with my peak, once discovered it was defective, they were able to get a replacement sent my way! Sydnee was also helpful in letting me know steps to take for the issue not to happen again!

Caity was awesome and friendly! Caity was awesome and friendly! Ultimately, I reached out to support to share my experience with bricking and then fixing my bricked Peak Pro v2. (Essentially just need to terminate the app, restart phone, 20sec hold on peak power button, restart app and finish the update..voila) Love the company and glad they would warranty it if it didn't work out. Hope this helps someone!

Great experience with the Puffco Great experience with the Puffco costumer service. My battery got damaged and I sent it back to Puffco, after a week, Puffco costumer service sent me a new base. Puffco is a great product and their customer service works great! I highly recommend this product!

Miranda was GREAT Miranda was GREAT! Super helpful and was able to get me warranty coverage a few weeks after the 1-year had expired. I had intermittent issues with the device and was in contact with the customer service teams a few times. Each time everyone was helpful and responsive. I ended up getting the entire base replaced at no cost and thus far, it works like a charm. Thanks again, Miranda.