The English Grocer

The English Grocer, Maxwell's Foods 48 Route des Acacias, 1227, Geneva, Switzerland
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2.40
Based on 20 Reviews

5

15.00%

4

20.00%

3

10.00%

2

0.00%

1

55.00%
About The English Grocer

We import and deliver your groceries from England to your door in Switzerland. Shop our massive selection from M&S, Waitrose, Iceland and more! We use our own refrigerated and frozen delivery vehicles to deliver your orders nationwide. Delivery is FREE in most cases.

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Horia Popa
CH

Shipping delays The seller answers emails with delay, he promised a new delivery date but nothing happened. I have ordered from this seller before with no problem and I do not understand why the quality of the service degraded since the last time I have ordered. UPDATE: looks like the order has been shipped. I don't have an issue with delays, it is a widespread problem these days but I think the seller can improve the communication with clients: reply faster to e-mails and give more realistic timelines for the delivery. If it is all good with the order I would order from this seller again.

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Brenda MElhin
CH

This is a fraudulent business This is a fraudulent business! DO NOT ORDER FROM THIS COMPANY! It is a complete scam you will loose your money and not receive your order! I made an order on October 30th and still haven’t received it or the refund I requested. I emailed countless times, asking for a refund still nothing. This is a completely fraudulent company and I regret trusting them.

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Irish Brian
CH

Dodgy operation-buyer beware Ordered at beginning of December. Payment by Twint confirmed by company, so they got their money. Delivery on 23 December, over 50% of the items i ordered not included. No response since then from the company to several polite e mails and a phone call. Even allowing for Christmas rush and errors, still crap service and unprofessional. probably just fly by night mob who cant actually manage all the orders and deliveries properly.

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Ruth Malaguti
FR

Great service Great service Two orders so far. The first for Christmas was delayed but delivered in time for the festivities with a very kind gesture. The second order of delicious fresh sausages was delivered within 2 weeks. Any emails regarding the orders were dealt with in a prompt and friendly manner. Deliveries made with a smile and kind word.

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SITV
CH

I wish I had read the reviews before… I wish I had read the reviews before ordering. I passed an order in September 2023. I amended the order to add products in October. When I contacted the company again in October to inquire about when the order would be delivered, they replied to tell me that they were having an issue ordering certain products. That was the last time I heard from them, despite writing three times (in December, January and February) and calling several times to ask for updates. (Calls and voicemails go unanswered.) This is a total scam.

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