I am a new The Essental customer I am a new The Essental customer. I've order several items and their logistics and communications are very poor. On the first order, it was sent in three separate shipments. I ordered a mid-weight down duvet, King sized (claimed to be made in Canada). Sent was a Queen sized light weight, not made in Canada. The linen duvet cover was King size, but the wrong color. A second order was for the Lounge Chair. I've sent three follow-up emails. Kevin replied to the first that he would check on the Lounge Chair, but I have not received any further response yet and the status remains unknown. As to the wrong duvet size and duvet cover, no replies. On top of that, I now have a big credit with The Essential b/c I purchased a Black Friday coupon. Money lost?

Excellent products Excellent products - sourced and sold ethically at often unbeatable prices. Overall I find The Essential has dramatically helped the way I manage my household!

Products are unreal and I save… Products are unreal and I save tremendous amounts of money AND TIME using The Essential. I buy >50% of my housewares from The Essential.

All items secure and delicious In the past, some of the items had been poorly packed. Seems like they worked on that issue and everything was secured and in great condition! Always happy to see them improve and act on feedback.

Long wait for product, inferior product - but satisfactory outcome Long wait for delivery - chair was an inferior product, but I am very pleased to say that Eric N at The Essential was very accommodating and helpful and gave us a full refund. They will also review the product before sending more out.