Don’t even bother Don’t even bother. I order was NOTHING like the coat pictured. Took over six weeks to arrive. Refused a refund. Can’t even speak to customer service. All over email. Scammed.

Great Customer Service An item in my first order was defective. The Essential sent me a new one in a couple of days, no questions asked. I really appreciated not needing a lengthy back and forth to get a replacement.

membership fees are a total rip-off, almost everything is out-of-stock! This site charges an annual membership fee for access, but gives you those fees back in the form of monthly credits to use towards purchases. If you're making purchases monthly, it seems like a great bargain. However, almost everything is out of stock, so finding something to purchase is nearly impossible. Then, ontop of that, shipping charges are insane (lowest rate is $22), but there is free shipping for orders over $75. Again, ok, that's not so bad.... BUT if any item is on sale in your order (even if there are regular priced items ALSO in the order), the monthly credits cannot be applied, because it's considered a stacking discount. The only way to cure that issue would be to make TWO orders: one with no discounted items, so that the credits can be applied, and one with all the discounted or on-sale items. However, the credits per month are only $15, but shipping is $22. So that means, the $15 credit is USELESS, and is a wash for shipping charges, unless you spend at least $150 ($75 per order). The site is absolute garbage and I will not be renewing after my annual membership expires.

All items secure and delicious In the past, some of the items had been poorly packed. Seems like they worked on that issue and everything was secured and in great condition! Always happy to see them improve and act on feedback.

Love my Alpaca slippers I received my order a little later than I expected. Though, this happens with other companies too. My Alpaca slippers are the best, my wife and I are keeping our feet warm and cozy. These were replacement my wife bought elsewhere years ago. These are a much higher quality product for a lower price. yay!