The merchandise itself is good, BUT The merchandise itself is good - once it finally arrives! Shipping estimates are always wrong, add two to three months minimum to what they list. It's a dark pattern, they have been in business long enough to have data that would allow for a truthful estimate. They certainly should have the capacity to proactively communicate delays. Sorry the essential, you've fooled me more than twice now - shame on me.

Products are unreal and I save… Products are unreal and I save tremendous amounts of money AND TIME using The Essential. I buy >50% of my housewares from The Essential.

Great Customer Service An item in my first order was defective. The Essential sent me a new one in a couple of days, no questions asked. I really appreciated not needing a lengthy back and forth to get a replacement.

Terrible customer service well for a very short time this company seemed to get its act together WRONG. Placed last order on July 31 today is Sept. 14 contacted CS and after a late reply no dry ice really nothing listed on website. Finally shipped and tracking says damaged sent back. Now zero communication from CS cant call it customer service. What a shame good products crap for service. What could they do better well try customer service.

Parent’s Best Friend The essential has quickly become (am i allowed to say it?) essential in my day to day. It’s so much harder to get out to costco or the supermarket, and i don’t have time to read reviews and price compare. I’ve bought sheets, mattresses, air purifiers, food, and towels from the essential. Everything has been great. I might even cancel my costco membership.