Long wait for product, inferior product - but satisfactory outcome Long wait for delivery - chair was an inferior product, but I am very pleased to say that Eric N at The Essential was very accommodating and helpful and gave us a full refund. They will also review the product before sending more out.

Don’t even bother Don’t even bother. I order was NOTHING like the coat pictured. Took over six weeks to arrive. Refused a refund. Can’t even speak to customer service. All over email. Scammed.

membership fees are a total rip-off, almost everything is out-of-stock! This site charges an annual membership fee for access, but gives you those fees back in the form of monthly credits to use towards purchases. If you're making purchases monthly, it seems like a great bargain. However, almost everything is out of stock, so finding something to purchase is nearly impossible. Then, ontop of that, shipping charges are insane (lowest rate is $22), but there is free shipping for orders over $75. Again, ok, that's not so bad.... BUT if any item is on sale in your order (even if there are regular priced items ALSO in the order), the monthly credits cannot be applied, because it's considered a stacking discount. The only way to cure that issue would be to make TWO orders: one with no discounted items, so that the credits can be applied, and one with all the discounted or on-sale items. However, the credits per month are only $15, but shipping is $22. So that means, the $15 credit is USELESS, and is a wash for shipping charges, unless you spend at least $150 ($75 per order). The site is absolute garbage and I will not be renewing after my annual membership expires.

Happy and surprised My order was a little delayed though their customer service rep was great. When my chair arrived, it was fantastic. They followed up on my order and even gave me some credit. I wasn't expecting that.

Excellent products Excellent products - sourced and sold ethically at often unbeatable prices. Overall I find The Essential has dramatically helped the way I manage my household!