Don’t even bother Don’t even bother. I order was NOTHING like the coat pictured. Took over six weeks to arrive. Refused a refund. Can’t even speak to customer service. All over email. Scammed.

The merchandise itself is good, BUT The merchandise itself is good - once it finally arrives! Shipping estimates are always wrong, add two to three months minimum to what they list. It's a dark pattern, they have been in business long enough to have data that would allow for a truthful estimate. They certainly should have the capacity to proactively communicate delays. Sorry the essential, you've fooled me more than twice now - shame on me.

Shipping times are crazy long Shipping times are crazy long. I decided to cancel my multiple orders and they said I would receive a refund in 5-7 Business Days however after two follow up emails they still have not cancelled or refunded my orders. Will be submitting a claim with my credit card company now.

Love my Alpaca slippers I received my order a little later than I expected. Though, this happens with other companies too. My Alpaca slippers are the best, my wife and I are keeping our feet warm and cozy. These were replacement my wife bought elsewhere years ago. These are a much higher quality product for a lower price. yay!

Parent’s Best Friend The essential has quickly become (am i allowed to say it?) essential in my day to day. It’s so much harder to get out to costco or the supermarket, and i don’t have time to read reviews and price compare. I’ve bought sheets, mattresses, air purifiers, food, and towels from the essential. Everything has been great. I might even cancel my costco membership.