The merchandise itself is good, BUT The merchandise itself is good - once it finally arrives! Shipping estimates are always wrong, add two to three months minimum to what they list. It's a dark pattern, they have been in business long enough to have data that would allow for a truthful estimate. They certainly should have the capacity to proactively communicate delays. Sorry the essential, you've fooled me more than twice now - shame on me.

Negative stars Negative stars - My first order took over 2 months to get and my second over a month and it was delivered to Washington DC even though I live in Los Angeles. Customer Service is terrible, non-responsive. I just want all my money back and my membership money back - don't waste your time or money with this company

If I could give negative stars I would If I could give negative stars I would. Stil waiting 4 months for a chaise lounge and over 2 months for a lounge chair. I have emailed and I have received responses most of the time always telling me it’s the manufacturer. BS. I sent an email a few days ago because the website says both are in stock, no response at all. By the way when I placed my order both were supposed to be in stock, again BS. I’m beyond feed up , I just want my money back, I’m done!

The Essential went the extra mile! I've been an a customer of The Essential since they launched as Move Grocery back in 2020. Loved their expansion and growth ever since, and have been a consistent customer since the beginning. For the first time, several months ago, I had an issue with an order that promised 1-3 week shipping that eventually stretched into 3 months. Their customer service staff worked with me literally every few weeks to try and get me my order, which I finally received this week. Their consistent responses and assistance finally paid dividends. I am so impressed with their engagement, support and effort - they turned a potentially negative experience into a reaffirmation of the company. The Essential did a great job. And I love everything that they offer. Check them out if you haven't already, you will not be disappointed!

Misleading ship times, poor communication I rarely write poor reviews, but in this case I felt I had to as I've had multiple negative experiences with this company. I placed an order for 2 standing desks in May 2023. The website said the ship time was 2-3 weeks. I had to wait FIVE MONTHS for the desks – which ended up shipping separately, weeks apart. Throughout that whole time I was consistently told (over 7-ish different interactions) that the desks were "still 2-3 weeks out". Had I known how long the desks were going to take I would likely have cancelled the order or not placed the order. The same issue happened when I ordered 2 desk lamps, they took months instead of the advertised 1-2 weeks to ship. So misleading and so frustrating. I also think it's telling that in their marketing emails they display their Trustpilot rating as 4 stars – when it is currently 3.1 as of the writing of this review, and many recent reviews reflect the same issues I had with them. They are clearly not addressing serious operational issues and continuing to misrepresent lead times on their website and disappoint customers.