DO NOT BUY FROM THIS COMPANY!! Customer service was non-existent. I sent three customer inquiries asking for the status of my order (when it left the warehouse, tracking number, etc.) None of my questions were answered. After numerous inquiries, the only time I received a response was when I finally asked to cancel my order, which they wouldn't do. Very rude. Impossible to track my order. Worst experience of online ordering ever. Still haven't received my order.

Actual shipping took much longer than expected Website indicates that most orders will be received by me within 5 - 7 business days. However, today would be 9 business days since I placed my order and they tell me my product only shipped this morning, which means I won't receive it now until at least Saturday or Monday... Could be 11 business days by then. Website currently only shows a generic status on my order about "Will ship in 4 - 7 days". I am told I can expect a tracking number tomorrow. I had to contact them to get the status that it shipped today. I am a bit wary of this merchant.

I became a customer of Shutterfly by… I became a customer of Shutterfly by default when Kodak went out of business some years ago. At first their promotions were fair and 50% off actually meant 50% off. No longer - it's 50% off parts of an order not the entire project. If you are not a US customer, delivery is not free and can be quite expensive. The company is not really responsive to inquiries about "discounts" that are meant to induce customers to purchase, but are effectively less than they advertise. I have made a number of costly photo books with Shutterfly and I am increasingly unhappy with the experience. There are other less expensive providers - I am searching them out and suggest others do the same.

dont trust They dont even have a legitimate email address , [email protected] and the customer service rep doesnt disclose their name. Paid for an order and never recieved it. They said they werent responsible since I chose standard shipping which has no tracking number. They will soon go out business

Scam Company I ordered from vista springs, got a confirmation email and then a shipping confirmation with no tracking number. Called and got a voicemail claiming they were busy to email. I emailed and got a message saying email not receiving messages. Calling my cc company tomorrow to stop payment. The reviews are true, this is a scam company.