Fresh Direct is Awesome! Before, during and after the worst of this Pandemic Fresh Direct and Foodkick are a 10 on a scale of 1 to 10, we depended on them and were never let down. This drivers and delivery and warehouse employees deserve Presidential Metals of Freedom. They were and are awesome. This is a fabulous company and they do a great job. Anyone complaining ought to try to take care of four kids a grandmother and a dog and try to do everything. This is an essential service.

I have used this service for years and… I have used this service for years and it has been generally reliable. In the past few months, the service has been AWFUL. I order for delivery between 10-12 am. They show up at 7:15 without apology because it fits their delivery schedule better since there are so many orders in my building. Was told this would not recur. And it just did. I understand there are worker shortages. But if you will not honor delivery slots, do not offer them

Never subscribed to this but they… Never subscribed to this but they attempted to take money from my account on Monday! Phoned and they gave me a fake number to call the finance team - very odd! Luckily the transaction was unsuccessful

Too many plastic bags Too many plastic bags, can’t recycle the delivery bags and too expensive! Their proposed solution of donating them is good for getting one more use out of them but it is still putting more plastic into the system. There are better eco friendly delivery services available. I’m sad, I used to love fresh direct but they are loosing customers. We need different environmentally safe solutions.

Overpriced and poor service Overpriced and poor service. We've had deliveries lost or delivered past the scheduled time as well as wrong items. For their prices, this poor service is unacceptable. When we contacted FD about today's missing delivery, we were told it was delivered and left with our doorman. It wasn't. So this company doesn't even communicate honestly with its customers.