I have used this service for years and… I have used this service for years and it has been generally reliable. In the past few months, the service has been AWFUL. I order for delivery between 10-12 am. They show up at 7:15 without apology because it fits their delivery schedule better since there are so many orders in my building. Was told this would not recur. And it just did. I understand there are worker shortages. But if you will not honor delivery slots, do not offer them

Fresh Direct is Awesome! Before, during and after the worst of this Pandemic Fresh Direct and Foodkick are a 10 on a scale of 1 to 10, we depended on them and were never let down. This drivers and delivery and warehouse employees deserve Presidential Metals of Freedom. They were and are awesome. This is a fabulous company and they do a great job. Anyone complaining ought to try to take care of four kids a grandmother and a dog and try to do everything. This is an essential service.

Overpriced and poor service Overpriced and poor service. We've had deliveries lost or delivered past the scheduled time as well as wrong items. For their prices, this poor service is unacceptable. When we contacted FD about today's missing delivery, we were told it was delivered and left with our doorman. It wasn't. So this company doesn't even communicate honestly with its customers.

I get what I order but the cooking has… I get what I order but the cooking has become bad. All main course are very spicy and almost uneatable. The food is no longer delivered frozen and arrives all stirred up. You could not recognize lasagna for example. The polenta is so watery that it could be a soup rather than a side dish. Fresh Direct, what happened to you? I am now trying other delivery service.

Pleasantly surprised! Fresh direct has been wonderful! Love the selection, the site is easy to navigate & there are some good deals depending on what you buy. Also I absolutely love that they carry good bagels. Out of my 5-10 purchases only one item was missing, and it was easy to mark it missing and got a credit without a problem.