THEY STEAL YOUR FOOD AND IGNORE YOUR EMAILS Out of an order of $100, I received what was worth of $24 (mainly potatoes and pantry items), the rest didn't arrive (pretty much everything that was fresh food). They also canceled the delivery of the frozen food (that part they 'refunded'), but they let me know FOUR HOURS AFTER the delivery had arrived (1/4 of the total stuff, that is..). Called them but got no response (they were supposed to call back after 90 min). Tried a second time and same issue. Decided to just claim through email, and it's already been 5 days since then and ALSO NO RESPONSE.

Fresh direct stinks Do not use or trust them Placed an order for delivery 1pm day before Christmas. Truck shows up with 1 small bag containing 10% of our order - all essential items missing. Called them and they insisted that the missing items were on another truck on its way and would be to us by 9pm. All lies. Never showed up. Useless company. Do not use or trust them.

Pleasantly surprised! Fresh direct has been wonderful! Love the selection, the site is easy to navigate & there are some good deals depending on what you buy. Also I absolutely love that they carry good bagels. Out of my 5-10 purchases only one item was missing, and it was easy to mark it missing and got a credit without a problem.

Terrible useless customer service and bad produce Terrible useless customer service Never get my orders right and send crappy produce and milk that expires the next day Zero delivery slots available for loyal customers, waiting on hold for hours I’m done and I quit fresh direct forever. The absolute worst.

After getting through the initial CoVid… After getting through the initial CoVid panic trying to get an order/delivery in (not really their fault) we have had excellent service from the first order to our recent. We originally started with them mainly because they had a particular seltzer our local supermarket discontinued selling. However, they have great values...so we ordered more. Pricing is very good. Always delivered on time (we choose the 5am-8am delivery). The produce is picture perfect fresh. Frozen foods are very frozen. Lovely bags we aren't additionally charged for. We have the Delivery Pass which has paid for itself and we are only customers a few months. I highly recommend them. They have exceeded our expectations.