ABSOLUTELY THE W O R S T FOOD DELIVERY SERVICE I had to cancel my membership with Freshdirect today, because of the incompetence and lies put forth by their employees, the weekly produce, which is usually rotten, items that are usually left out of my order, the delivery man who can't read simple delivery directions and managers that never call to follow-up. In addition, not one manager tried to save my account, what a bunch of flakes!!! GOOD RIDDANCE!!

AWFUL! AWFUL!! Cancelled my delivery on a Monday after saying it will be two hours late then they say the only day to have it delivered is that Friday. That Friday night after my delivery was supposed to come and customer service says "5 minutes" twice. They CANCEL my order for a second time!!! AWFUL service and treat their customers poorly. ZERO if I could.

THEY STEAL YOUR FOOD AND IGNORE YOUR EMAILS Out of an order of $100, I received what was worth of $24 (mainly potatoes and pantry items), the rest didn't arrive (pretty much everything that was fresh food). They also canceled the delivery of the frozen food (that part they 'refunded'), but they let me know FOUR HOURS AFTER the delivery had arrived (1/4 of the total stuff, that is..). Called them but got no response (they were supposed to call back after 90 min). Tried a second time and same issue. Decided to just claim through email, and it's already been 5 days since then and ALSO NO RESPONSE.

Pleasantly surprised! Fresh direct has been wonderful! Love the selection, the site is easy to navigate & there are some good deals depending on what you buy. Also I absolutely love that they carry good bagels. Out of my 5-10 purchases only one item was missing, and it was easy to mark it missing and got a credit without a problem.

Never subscribed to this but they… Never subscribed to this but they attempted to take money from my account on Monday! Phoned and they gave me a fake number to call the finance team - very odd! Luckily the transaction was unsuccessful