Swipe Simple Card Reader The service is great, however, the card reader often shuts down or will not connect in order to complete a transaction. If that glitch is corrected, it would boost my experience up to five stars.

ACH only - good yet not as good as it could be Important to note I use for ACH only. It works, but customers are supplied with no receipts, no notices of their payments failing or being returned, etc. Nothing after a payment flies (or fails). And, no way to change that. In this way, it falls way behind other providers. I have mentioned that to them on multiple occasions over the years.. but - no change. So I'm not holding my breath any longer that changes are forthcoming. Generally however it works & price is reasonable.

Unfulfilled promise and higher processing fees We are a small nonprofit and every single penny counts. When I setup the ACH processing, the sales rep gave us certain processing fees. He clearly mentioned that there will be no percentage based fee for ACH. Whatever terms as well as service expectations he promised, none were fulfilled. He stopped responding to email and didn't answer phone calls. At the end we are still paying higher processing fees than what was promised.

The fees are the lowest in the market The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers. I have been in business for 16 years using all kinds of this credit card machines but these machines are really low quality. Customer service is normal everywhere today in 2023 not so professional. I like the national Processing because not have to worry about hidden fees.

They were dishonest They were dishonest about the rate we would be set at. It was twice the amount. When we called to discuss all we were told was basically sorry, that person no longer works here. We were also told an integration existed that actually did not. We have had holds placed on our transactions despite having shown them several times we conduct large transactions on a regular basis. Every transition that comes through is flagged as fraud. They have been a pain to have. I would never do business with them again.