I am not a professional businessman… I am not a professional businessman yet. So I am just learning to use the software. And there are a couple of things I wish i could do, like create an invoice ahead of schedule, like a draft and have it ready to send when product is complete. Last month I had a issue looking at a report, so I called and the guy was super friendly and helpful. He figured out what the problem was and fixed it. So I definitely give 5 stars for that call. Overall I am happy with the product and the service, but again, I know that there is a lot that I don't use or don't know how to use yet. I am not a retail business so I can't speak to the retail sales part of it.

The fees are the lowest in the market The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers. I have been in business for 16 years using all kinds of this credit card machines but these machines are really low quality. Customer service is normal everywhere today in 2023 not so professional. I like the national Processing because not have to worry about hidden fees.

Thank you to Matthew Gonzales for… Thank you to Matthew Gonzales for assisting me

Swipe Simple Card Reader The service is great, however, the card reader often shuts down or will not connect in order to complete a transaction. If that glitch is corrected, it would boost my experience up to five stars.

They do what they want regardless of your agreement. When I initially spoke with the representative before agreeing to use National Processing, I was clear that I did not want to accept American Express. The salesperson assured me that AmEx would not be added to my list of cards accepted. A week after signing with National Proc, I received a welcome email from American Express. I contacted my sales person who said "yes, I added you to receive American Express." He apologized and said it would be removed. A few weeks later, I am received another email from AmEx. It had been added again. I called the general customer service line. The assured me that it would be removed and not be added again. I received more email from American Express. Each email has a different "account number" associated with it. They continue to share my information with American Express clearly against my wishes.