This is my company's first experience… This is my company's first experience with Take Command. We had a lot of questions and even had to postpone the initial effective date due to unanswered questions. We did get our questions answered and subsequently things have been moving along more smoothly. February starts our employees first month of coverage, so we will see how that progresses.

Account & subscription never worked Account and subscription have never worked correctly. Spend time troubleshooting with customer service and the problem was not solved. More stress from using the App, not less!

Simple & easy to find a great health plan Take Command made it easy for me to find a health plan for my family and even did the work to submit the application. It's so nice knowing my premium will be paid each month and I don't have to stress about it. I can easily see when payments are made. Their support team was super helpful when I had a question. So easy!

Company used to be great Company used to be great, with great customer service. No longer so: I had a $1400 2023 medical reimbursement approved by them but they wouldn't send it to my employer to process on Jan 19th because 'you haven't uploaded your 2024 cover". Several chat messages and phone calls explaining that my plan doesn't renew until March 1st so obviously I don't have 2024 card yet.... No help. They just kept telling me to upload my new card. Eventually I get the card....go to upload it, there a 7 choices of insurance carrier, none is mine (United). More time in chat and on the phone until I'm told 'just click any button'. I spent a total of about 7 hours trying to upload an insurance card that took me about 20 seconds last year. This company has the worst portal, the worst software and the worst customer service

Program was explained in detail Program was explained in detail. Everyone was professional. The usual challenge with any new project but I worked through the details in a relatively short time.