KHall
GBThe customer service from Take Command has been wonderful! The customer service from Take Command has been wonderful! From the initial set up through this first year of enrollment, they are always quick to respond and provide great assistance with any questions I have had.
Hidden
GBAccount & subscription never worked Account and subscription have never worked correctly. Spend time troubleshooting with customer service and the problem was not solved. More stress from using the App, not less!
Emma Bailey
GBCompany used to be great Company used to be great, with great customer service. No longer so: I had a $1400 2023 medical reimbursement approved by them but they wouldn't send it to my employer to process on Jan 19th because 'you haven't uploaded your 2024 cover". Several chat messages and phone calls explaining that my plan doesn't renew until March 1st so obviously I don't have 2024 card yet.... No help. They just kept telling me to upload my new card. Eventually I get the card....go to upload it, there a 7 choices of insurance carrier, none is mine (United). More time in chat and on the phone until I'm told 'just click any button'. I spent a total of about 7 hours trying to upload an insurance card that took me about 20 seconds last year. This company has the worst portal, the worst software and the worst customer service
Shanna
GBThe phone representative made a… The phone representative made a confusing process so much easier! Thank you for helping me select the choice that was best for me!
Frank
GBProgram was explained in detail Program was explained in detail. Everyone was professional. The usual challenge with any new project but I worked through the details in a relatively short time.