Worst customer service ever Worst customer service ever! Long holds, inability to help with multiple call backs and inconsistent answers every time we call. Requiring me to re- explain everything all over again and getting the wrong information every time. Worse yet, my issue still has not been resolved!

Inspire is not a refer friendly… Inspire is not a refer friendly company. Assistance or any type of help is extremely difficult to get. The app is an atrocious mess that is not helpful, whole sending you 50 codes to verify your identity. I cannot wait to transfer my money out of their incompetent hands. The fees are also outrageous.

Great customer service rep Great, very knowledgeable rep. Very kind and thorough as he took me through disbursement process. Great customer service rep.

Today I spoke with an associate who is… Today I spoke with an associate who is very knowledgeable very helpful walk me through all the steps so I can look at my account. I do appreciate that associate for this she took the time and that means a lot to me.

Efficient chat and email. Fees high though I have a pleasant experience with customer service on inspira today. I was frustrated because it was impossible or seemed impossible to actually reach to person. But I did receive the text back and sent an email and someone to call me back that was able to help me. I guess this is the way of the future where companies screen out calls, and really try to decrease the work staff. But they did a good job in this instance. My experience was inspire a specifically has been brief. I had earlier experience with millennium trust and I think they were acquired by inspira. Anyhow, I just feel that the fees are a bit high for the service that you get. My other self-directed IRA company provides lots of CE and networking opportunities and there’s other value that’s added for the annual fee which is actually lower thanthis. So I’m moving my investments over.