We like the coffee- we Love the convenience! We like the coffee, our shipment arrives seamlessly without fail and has for almost 2 years. Occasionally I put in an extra order - when guests drink up our coffee supply - those orders always arrive quickly! BRC has done just what I’d hoped! Taken “coffee” off my to do list and kept us supplied without fail. We buy whole bean, grind and brew daily with an espresso machine.

Cannot talk to human Love the coffee and for the most part have had a positive experience until I needed to reach out and talk to a human regarding an issue with my account. Hold times longer than an hour with only 14 people in the queue. That’s unacceptable customer service! Do you only have 1 person answering calls? After 5 years it just might be time to move on to a different coffee brand with a customer service department.

Terrible customer service Terrible customer service. Order placed and paid using PayPal. I received payment receipt and order confirmation, however after a few days the order status changed to "not paid" on their website. No responses from their customer service after multiple attempts at contacting them. They didn't even respond to the Paypal dispute. Used to be good, but now essentially scammers cashing in on veterans as a marketing ploy.

Horrid customer service Horrid customer service. Too bad, my son loves this brand and I have been buying it for a while, switching between a few different brews. There was a quality issue, but no matter what I say in my communications, I just get a form reply with no resolution. American company, supposedly formed out of respect, then they get big and no longer care about their customers. This American no longer supports this company. I'll take my business elsewhere and tell everyone I know.

Been ordering since 2020 and oof Been ordering since 2020 and the coffee WAS amazing.... Back in 2020. Between recently receiving beans well over 2 months past roasting date and this god awful UPS innovations service taking over a week to move ONE state over, I'm done. For lower price I'll just support local roasters here in Phoenix.