Customer Service is horrendous I have had issues with the website every time I have used it in the past three years. I tried to sign up for the coffee club for two days and every time I entered my information I got a message that something went wrong and to try again later. I tried to order as a guest and four times at checkout I noticed that one item was changed to one I didn’t want and my state of residence was changed to a different state. I tried calling today and after being on hold far too long and listening to the damned awful music and annoying announcements I hung up. I called back later to request a call back but that option was not offered that during that call. After a long wait I hung up. I’m never buying their coffee again and I have been drinking it exclusively for the past 3-4 years. I wanted to send an email but I couldn’t find one. There are other veteran coffee makers and I will try those.

Good Coffee, Poor Customer service :( I have to say, I love the idea of BRCC and I love their coffee. Unfortunately, at every turn I am faced with another frustration or disappointment :( Just to share one instance: I ordered, made a mistake (didn't use my coupon), read their order cancel policy and canceled the order within 3 minutes of the order. I then ordered a second time with the correct codes and later received an email that my 1st order had been processed and my second order 4 minutes later would be the one cancelled. Felt like a cheap shot... that's just one instance... Like I said, just sadly disappointed in the customer service of a company whose mission statement I would really like to support.

Black Rifle Tactisquatch is the first… Black Rifle Tactisquatch is the first coffee I have had in a long time that is good every time and always is the same. They have a loyal subject. I started drinking it 3 months ago. I buy pods for a single cup Kuerig Tim

Was a great company at one point... Was a member for 3 years and loved the coffee and the company. Unfortunately their customer service has died. They charged me for items but never shipped them. Spent days trying to get thru to customer service to get a refund for the items they never shipped. Never could get a resolution. Finally had to reverse the charges with my credit card company.

Been ordering since 2020 and oof Been ordering since 2020 and the coffee WAS amazing.... Back in 2020. Between recently receiving beans well over 2 months past roasting date and this god awful UPS innovations service taking over a week to move ONE state over, I'm done. For lower price I'll just support local roasters here in Phoenix.