TERRIBLE CUSTOMER SERVICE Product is good however customer service is HORRIBLE - been a customer for years. Had a subscription order sent incorrectly. Upwards to 3 hours to try to get it resolved. Replacement order sent by DHL 7 to 10 day minimum delivery. Can't talk to a supervisor. Can be put on a supervisor call back list to receive a call in about 3 to 4 business days. Wait times on the phone is upwards from 30 minutes to 2 hours when you are 4th in line Online chat when you have 1 ahead of you is 30 minutes ONE OF THE WORSE CUSTOMER SERVICE EXPERIENCES- and this company is supposed to be Veteran owned and service Veterans

Terrible customer service Terrible customer service. Order placed and paid using PayPal. I received payment receipt and order confirmation, however after a few days the order status changed to "not paid" on their website. No responses from their customer service after multiple attempts at contacting them. They didn't even respond to the Paypal dispute. Used to be good, but now essentially scammers cashing in on veterans as a marketing ploy.

Was a great company at one point... Was a member for 3 years and loved the coffee and the company. Unfortunately their customer service has died. They charged me for items but never shipped them. Spent days trying to get thru to customer service to get a refund for the items they never shipped. Never could get a resolution. Finally had to reverse the charges with my credit card company.

Tastes like it came from Satan's a$$crack I received a bag of the "Thirty Presents Out" blend as a late Christmas gift and it was my first time experiencing their coffee. I am a modest person who can tolerate a lot...but this "coffee" has brought out the worst in me. In a word, it's awful. Each time I try it it gets worse. It's aggressive, bitter, rank, sharp. No amount of doctoring can help it. It tastes ugly and mean, like a hostile boomer at a Pride parade. It is literally shriveling my tongue as I write this, as it is the only coffee available for me to drink at work today...I try, again and again, to force myself to drink it, but it's like being punched in the face. It is full of hate and spite. It leaves a sour aftertaste that lingers in the back of the throat and cleaves the tongue to the roof of the mouth, like it's trying to get as far away from the taste as possible. I feel bad for my taste buds. This...substance is irredeemable. It tastes like it was scraped out of an oil derrick and was strained through a mummy, after which point Satan stuck his d!ck in it and gave it a gentle loving stir before bagging. This isn't coffee. I have no idea if this company was ever good, but if so, those days are either long gone, or I received a bag of ground demon-droppings by mistake. Avoid if you don't want to make your life worse for the experience; my quality of life has genuinely decreased in general, and I'm left wondering even as to the integrity of my friendship with the person who gave it to me, questioning what I possibly could have done to warrant such a betrayal. This stuff literally has given me existential dread and made me question aspects of my life that were once reliable, comforting and good. The sun has set on my innocence and I now know how truly cold and uncaring the universe really is. STAY AWAY.

Black Rifle Tactisquatch is the first… Black Rifle Tactisquatch is the first coffee I have had in a long time that is good every time and always is the same. They have a loyal subject. I started drinking it 3 months ago. I buy pods for a single cup Kuerig Tim