Loyalty Rost I was given a 12oz package of your "Loyalty Rost" coffee. I spent 23 years in the USAF and with out a doubt this coffee is the absolute WORST tasting coffee I have ever had. During the brewing process it did not even smell like coffee or taste like the regular coffee I use.(maxwell house).

TERRIBLE CUSTOMER SERVICE Product is good however customer service is HORRIBLE - been a customer for years. Had a subscription order sent incorrectly. Upwards to 3 hours to try to get it resolved. Replacement order sent by DHL 7 to 10 day minimum delivery. Can't talk to a supervisor. Can be put on a supervisor call back list to receive a call in about 3 to 4 business days. Wait times on the phone is upwards from 30 minutes to 2 hours when you are 4th in line Online chat when you have 1 ahead of you is 30 minutes ONE OF THE WORSE CUSTOMER SERVICE EXPERIENCES- and this company is supposed to be Veteran owned and service Veterans

I have been waiting 3 weeks since I… I have been waiting 3 weeks since I placed my order and it hasn't even shipped yet. I have emailed customer service 3 times and they will not respond. At this point I can't even get a hold of anybody to issue a refund. Worst customer service ever. This is my first order and will be my last also.

Cannot talk to human Love the coffee and for the most part have had a positive experience until I needed to reach out and talk to a human regarding an issue with my account. Hold times longer than an hour with only 14 people in the queue. That’s unacceptable customer service! Do you only have 1 person answering calls? After 5 years it just might be time to move on to a different coffee brand with a customer service department.

Absolutely terrible customer service Absolutely terrible customer service. Four weeks and I still have not received my coffee. No response to emails to customer service. The chat bot is a joke and never connects you to a live person. Today I had a line open on hold for 9 1/2 hours and never connected with a live person. The last two hours it kept repeating “18 people in the que”. They are a scam playing off being supporters of veterans. A complete hoax.