Great company Great company! Parts ordering could use better interface ease, but the part I needed was express-delivered at no extra charge. All else equally excellent. Still the best expresso-based site and company on the net. Have received the coffee too, and am looking forward to trying it.

Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

1st-line is a fantastic company 1st-line is a fantastic company. I've bought several prosumer espresso machines and grinders from them and they've always been great. I've had a few problems with the espresso machines and Java Jim helped me solve the problems quickly. It's so nice to deal with a company where people are experts in their field. 1st-line is the only place I will buy espresso equipment. 10/10.

Well Above The Bar Better than the rest, by a long margin. Feel free to shop around, and then buy from Jim. He is genuinely interested in making sure customers enjoy their purchase; not because of the money he makes, but because he's passionate about coffee and espresso. We tested this theory a few times and Jim's competitors were clearly more focused on profit and less on customer satisfaction--especially after the sale. Jim will take care of you and put you into the right machine for your situation. Frankly, he's a rare find. Thank you Jim. You're a good guy and we appreciate it.

1st Line Equipment has been my go-to… 1st Line Equipment has been my go-to source for all things Espresso for many years. I recently purchased a new Rancillio V-6 machine and couldn't be happier with how quickly my order was processed, shipped and received!