Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

I ordered a Rancilio Silvia last Friday… I ordered a Rancilio Silvia last Friday morning and had it sitting on my porch Monday afternoon. My previous R Silvia (purchased from 1st line 18 years earlier) had finally perished after consistent weekly/daily service. They were so fast I didn’t even have to worry if my beans were still fresh, amazing! These folks are on it. Good to talk with too, I have purchased various small items (commercial grade porta filter, double baskets) always easy and fast!

Really fast shipping Really fast shipping, nicely packed and a lot of information on the machine and grinder thru their website content and videos on youtube. I believe they even check every machine before shipping out. I can’t wait to fire up the machine and start using today. Sure they can improve the design on their website to look more modern :), but nevertheless 1-st line team is first class.

Purchased a micro care a leva machine Purchased a micro care a leva machine. Worked great for about 600 cups. Then died. The issue is 1st line will not assist in diagnosing the problem or referring any way to fix. So a lot of money for a short lived machine. It is pretty though. To save those reading below. Essentially they say “not their problem”. Which is effectively true. However they are the one company you’ll get referred to if you have an issue and you can see the response below. The. They pepper the response with gratuitous insults. Of course no machine lasts forever (and I’d never expect it to) but most last for a reasonable time commensurate with price.

Great company Great company! Parts ordering could use better interface ease, but the part I needed was express-delivered at no extra charge. All else equally excellent. Still the best expresso-based site and company on the net. Have received the coffee too, and am looking forward to trying it.