Purchased a micro care a leva machine Purchased a micro care a leva machine. Worked great for about 600 cups. Then died. The issue is 1st line will not assist in diagnosing the problem or referring any way to fix. So a lot of money for a short lived machine. It is pretty though. To save those reading below. Essentially they say “not their problem”. Which is effectively true. However they are the one company you’ll get referred to if you have an issue and you can see the response below. The. They pepper the response with gratuitous insults. Of course no machine lasts forever (and I’d never expect it to) but most last for a reasonable time commensurate with price.

Well Above The Bar Better than the rest, by a long margin. Feel free to shop around, and then buy from Jim. He is genuinely interested in making sure customers enjoy their purchase; not because of the money he makes, but because he's passionate about coffee and espresso. We tested this theory a few times and Jim's competitors were clearly more focused on profit and less on customer satisfaction--especially after the sale. Jim will take care of you and put you into the right machine for your situation. Frankly, he's a rare find. Thank you Jim. You're a good guy and we appreciate it.

1st-line is a fantastic company 1st-line is a fantastic company. I've bought several prosumer espresso machines and grinders from them and they've always been great. I've had a few problems with the espresso machines and Java Jim helped me solve the problems quickly. It's so nice to deal with a company where people are experts in their field. 1st-line is the only place I will buy espresso equipment. 10/10.

Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

Elektra Microcasa a leva 1 st line equipment was outstanding to work with. Very knowledgeable and very fast secure shipping. Machine arrived in perfect working order. Very happy with the Elektra Microcasa. This makes better espresso than my coffee shop can, with the same beans! Tip: lower the pressure stat about 1/2 a turn. The pressure is set from factory too high. Makes a much sweeter espresso and does not affect steam pressure at all.