Fantastic service and friendly staff! I ordered a brand new MaraX. It shipped quickly, but arrived with technical issues due to UPS handling. I emailed 1st-Line's tech support and received an immediate response with helpful steps to repair the problem myself. I was even called by Jim himself to make sure the steps helped and the machine was running properly!

1st-Line refused to honor their… 1st-Line refused to honor their commitment to price match as per advertisement on their site. Their reply, after flatly refusing to match the price, and verbatim, is “Unfortunately, we have very limited stock and we do not know when the next shipment will arrive.” If they refuse to honor their own policies, I don’t think that they have any credibility, whatsoever.

Hurray for stock alert messages Lelit water softener cartridges have been out of stock for some time so I appreciated the ability to have 1st-line automatically send an email when new supplies were available. I immediately ordered, shipping cost was reasonable and I received the softeners in just a few days. Couldn’t ask for more.

Great advice and product I called sales for help in picking out an espresso machine. I had narrowed it down to a few choices, and the salesperson gave me additional information that helped me feel good about making the decision. I got the Caffeum Perfectus Minima and am very pleased with it! I feel like I can always trust that this company will give honest information and that they are experts in the industry.

A 1st Class 1st-line Equipment Espresso Experience. Bravo The purchase experience in buying my Ponte Vecchio spring lever espresso machine was superb, but the speed of response to my email query by “Java Jim”, Jim P., was even better. Thank you, Jim and 1st-Line Equipment for a great customer experience. BTW the espresso from the Ponte Vecchio is delightfully tasty, a real treat. Thanks.