I think most of their profit comes from overcharging shipping They vastly overcharge for shipping vs. what it actually costs them and what market competitors charge and take way too long to process orders. Even the one time I paid for expedited order processing due to a time constraint, they still didn't fulfill it within their promised time (but did refund that charge once I brought it to their attention). Three things that would make them much better would be 1) processing orders quicker (especially ones of frequent/high dollar customers), instead of having to wait 7+ days for fulfillment, 2) providing UPS shipping options as most others in their market do, which are not only better, but up to 2x cheaper for the customer, and 3) update and correctly reflect inventory, as I had an order canceled multiple days after it was placed due to being out of stock (when it was reflected as being in-stock).

A few clicks and a week and a half… A few clicks and a week and a half later one of my favorite bourbons was at my door. Professionally wrapped kept the goods safe. Will continue to buy from Wooden Cork.

Never received my purchase or my refund After waiting nearly two months for my order, I called to cancel. I was told by Ken that I would receive an email to confirm the cancelation within 48 hours. That was nearly 1 week ago. My order has yet to be canceled and I have not been refunded. I believe an update from the company explaining a shipment delay would be better than ghosting your customers. I called several times, but only after I left a voice-mail concerning their credibility, did I receive a call back. I would strongly discourage anyone from purchasing from this company. - Still waiting for my $150 refund.

This company is a scam This company is a scam. I spent $200 on a bottle and they tell me it was delivered. I explained that my friend never received it. They told me “talk to your credit card company”….zero accountability or willingness to help. Avoid buying from them at all costs!

Disappointed BEWARE when ordering. The processing and shipping times are presented as giving an option of expedited. The fine print is "1-9 days". I was expecting within two business days. Wasted $49.99 and frustration on this. Will reconsider my purchase for business with a faster process and go with a known source!