Wine in transit with UPS too long. My wine delivery was arranged with Cellarage well in advance to ship on Monday (11/30/15) for delivery by Thursday evening. My wine was picked up by UPS on Tuesday morning, instead of Monday, with delivery now scheduled for Friday evening. The UPS trailer arrived at the destination terminal (Austin, TX) Friday morning around 4:30 am, but my shipment was not unloaded until Saturday and not delivered until Monday evening. On Friday afternoon I received an email notification of a possible delay. Later on Friday afternoon, knowing the shipment had arrived in Austin, I spoke to a UPS customer service representative regarding why and when, to no avail.

Long time to ship I think it's rediculous I had to go out of my own way to contact them to schedule shipping when it was deemed months ago that weather was appropriate for shipping. I was deployed and couldn't get to a phone or computer. Long story short I ordered in September and didn't receive it till December. Shipping should be automated.

Didn't ship product The product I purchased as a wedding gift for my friend was not shipped to her apartment. I saw her months after her wedding and asked her if she received the give because I had not received a thank you yet. She said she had not received it. She called wine cellerage and they shipped her her wine. But, if she had not called, i don't think she ever would have received it. She said this happened with others as well.

Best on line wine service - Wine Cellarage is my go to source online for fine wines and spirits. They offer unique and rare vintages as well as smaller artisan producers. I have purchased some of the best French Champagnes on the market as well as lovely cognacs - and wonderful Bordeaux. I would give them 5 stars but my only hesitation is the wine is packaged in styrofoam containers. If they used cardboard I would give them 10 stars.

So far not so good So far not so good. Placed our first order of nearly $700 three weeks ago. We did not realistically expect to get the order immediately. However, after multiple requests for updates on order status (profile just shows 'processing' with no change) we have yet to have any response or updates. Our due date on the CC charge has come and gone ... No delivery, No wine, No communication from this company and No response to our email/account profile inquiries. FTR? at the time we placed the order the delivery date listed on the case of wine was 07/17/203. We're past that date.