Covet your Virgin Wines Sales Representative. They keep your best interests in mind! I ordered my first case of wine a few years ago under a promotion Virgin Wines. I price checked the bottles (and still do) and find that the prices are better than I can find on my own. When you sign up you get a personal representative who handles your account. I have come to depend on Brittany as my Rep. We have had good conversations on the phone and she knows what I like and will reach out when a good deal for wines I enjoy become available. Over time I have tended to push back my regular shipments in lieu of purchasing the cases she recommends.

Disorganized, huge waste of time trying to get reward miles for signing up Signed up as part of a deal to get airline miles. Airline miles never showed up, and I called about 4 or 5 different times trying to figure out why. At first they said they needed more time, then they told me they didn't have my Virgin America number. I supplied my Virgin America number on three different occasions over the phone and each time they told me they had never received it. Hoping this time it works, but still a huge waste of time.

Geriatric Version of the Wine Club? LOL I was gung ho when I first started buying from Virgin Wines, but now I've slowed way down on my wine consumption, so the wine club is a little too much for me right now. A geriatric (ha ha) version might be nice (every 4 months, maybe?).

Variety is the Spice of Life Too many times we receive the same wines again and again, winding up with 3 or 4 bottles of the same vintage. We like variety and only rate a few wines very high or very low, and frankly are not sure whether our ratings have much effect on what we receive. We supplement our club cases with those from Virgin's mail offers where we have more selections and varieties to choose from so we can, for example, try French roses without expecting them to come in future club cases.

Good value for wines I'd never be able to try Been with Virgin Wines for over a year and love it! I get to try good wine I'd never find in my area for a reasonable price. Had excellent customer service with the one issue I had. If you get a bottle you do not like, they'll give you credit toward your next order. Don't understand the negative reviews.