Deceiving company! Order my first promotional case as It included 2000 Virgin America bonus point. Months go by and not a single point was granted to my account. When I called I was told by a very rude costumer service agent that " I am asking for something for free" as according to him the promotional points are given only after a costumer purchase a SECOND CASE. What a joke!!!

Best wine club for the money. Best wine club for the money. I've joined several different wine clubs over the years and honestly, most of them suck! They send you cheap wines that taste cheap and too many of the same thing. Virgin on the other hand, constantly surprises me with really tasty wines that I love for a very reasonable price. They have all kinds of bells and whistles that will narrow down your favorite types and eliminate the things you're not crazy about, but I never use that feature. I'm just happy to be surprised with the contents of each case that arrives to my doorstep. I've been a member since 2012 and I look forward to many more years with these folks.

If I can speak with the If I can speak with the Corporate Virgin Wine folks, they are great. However, the company that actually ships my wine communicates poorly of at all, never acknowledges they make Mistakes and in general are horrid And unprofessional. I am Very close to stopping my Membership. The aggravation is just Not worth it.

Wine Club member for several years... Virgin Wines recommended I've been a Wine Club member for several years now. We get good wines from Virgin, and it's fun. It's easy to manage the club online and to buy wine ad hoc. On the few occasions where there has been an issue or I need to contact customer service with a question or request, the service has always been excellent and completely satisfactory. They even refunded the price of a wine we didn't like.

The phone representatives are always…Join the club The phone representatives are always knowledgeable, helpful, efficient, and friendly while handling my calls. I've been a member of their wine club for many years, and I highly recommend it for convenience, and, most of all, for the variety of good wines they select for you based on your preferences and ratings. If you join the club, it's worth buying the unlimited free shipping option if you expect to buy more than five cases a year - you probably will because I think you'll like their many specials they offer on some good wines.