Good value for wines I'd never be able to try Been with Virgin Wines for over a year and love it! I get to try good wine I'd never find in my area for a reasonable price. Had excellent customer service with the one issue I had. If you get a bottle you do not like, they'll give you credit toward your next order. Don't understand the negative reviews.

Charged twice, no response from customer service I ordered a case of sparking wines for my friend's birthday. I noticed that I was charged twice. I contacted customer service several times and was unable to get through to them. Virgin is great at taking your money but rubbish after.

The service is good The service is good, and it happened the Fedex delivery guy sent my merchandise to the first floor made me very inconvenient to brought it to my second floor.homr, after i complain, it is not happened again. I do hope the member wine has more variety for i received some times repeat and repeat.

Wine Club member for several years... Virgin Wines recommended I've been a Wine Club member for several years now. We get good wines from Virgin, and it's fun. It's easy to manage the club online and to buy wine ad hoc. On the few occasions where there has been an issue or I need to contact customer service with a question or request, the service has always been excellent and completely satisfactory. They even refunded the price of a wine we didn't like.

The VIP case is definitely better… The VIP case is definitely better quality than the regular club case. There are often very good bottles in the VIP case but there still remain some that are not consistent with my favorites. I do not believe that they use my favorites to determine what to send me. I like bold, dry reds and I still get Pinot Noir and fruity reds that are not my favorite. I am trying out a competitive club and may end up cancelling the Virgin Wine Club if I can more consistently receive the types of wine that we like.