Thrilled about my first experience I recently made my first purchase and was very impressed with this site’s ease of use, excellent communications and support. The wines I bought are manufactured in Moldova, my homeland that I recently visited and got to try them there. Lupii by Gitana winery is a cashmere red blend with a 75% base of Cabernet and a delightful wine. I am so thrilled that this site made it available for purchase in the US, what a treat!

EVERYTHING ABOUT YOUR WEBSITE EVERYTHING ABOUT YOUR WEBSITE, PLACING AN ORDER, PAYING AND RECEIVING THE SELECTED WINES BY MYSELF, ALL WERE GREAT! THE ONLY THING LACKING, I SUPPOSE, WAS MY KNOWLEDGE OWHAT TO ORDER..........I WAS OKAY PLEASED WITH THE ONE "RESERVE" PINOT NOIR, BUT THE BROOKS JANUS PINOT NOIR, WAS A HINT TOO SWEET FOR MY TASTE! I LOVE PINOT NOIRS, AND CAN SPEND REGULARLY $35 to $45 PER BOTTLE.........I THOUGHT MY SELECTIONS WERE OKAY.......BUT I SUPPOSE I AM SPOILED BY THE PINOT FROM THE R.STUART & Co. ------"MENEHEE" ........., YAMHILL- CARLTON DISTRICT.........! DO YOU ALL CARRY THIS PARTICULAR WINE......I WOULD LOVE TO KNOW??!! THANK YOU!

There is no way to contact support There is no way to contact support. The chat bot is fake and does not actually ever connect to a live agent or create a support ticket or setup callback etc. If you aren't going to buy wine from them, then the app works fine, but it updates every 5-10 minutes which is annoying. If you do buy wine and everything arrives alright there is no issue but if there's one of many issues (bottle missing, bottle broken, entire order not delivered, wine corked, etc.) then you're just stuck paying for nothing and there's no recourse. DO NOT BUY FROM THEM!

A great first purchase from Vivino My son brought some Australian wine from England which was very good. After checking the details on Vivino they sent an interesting offer to purchase the same wine. The price was the best seen and as a sweetener they offered free delivery. The wine (The Black Stump, Durif Shiraz 2021) and the offer were too good to miss. Easy to order on line and delivery was ahead of the scheduled date. Altogether excellent service.

Horrible experience I see a lot of the same reviews here. I ordered 6 bottles nearly 3 weeks ago. I've been getting emails from Vivino saying that my shipment is being delivered, followed by 'UPS can't find my house'. I've called 4 times, and the customer service folks tell me they have it handled and to not worry. Today, I get an email saying the shipment is being returned to sender because my house can't be found. I live in a well-known neighborhood and have seen UPS come down my street multiple times. Complete BS. Do NOT order from this company.