There is no way to contact support There is no way to contact support. The chat bot is fake and does not actually ever connect to a live agent or create a support ticket or setup callback etc. If you aren't going to buy wine from them, then the app works fine, but it updates every 5-10 minutes which is annoying. If you do buy wine and everything arrives alright there is no issue but if there's one of many issues (bottle missing, bottle broken, entire order not delivered, wine corked, etc.) then you're just stuck paying for nothing and there's no recourse. DO NOT BUY FROM THEM!

Efficient v Profit I have been using the app for info regarding wines & it’s worked very well & easy, informative & useful for years. Noticibly, not so much any more. Leads me to believe they became successful & the original developers baled, took the money & now live on an island in the sun—as you do. Because, how do you go from EZ to hard to use, loaded with annoying/unwanted ads to convoluted? Reading their most recent reviews leads me to stay with The Wine Society to purchase wine. Typical when a small company becomes successful & is gobbled up by an investment firm or hedgefund who will suck all the profits out & come up with more ways to get money, provide no customer service, no way to contact, blow tons of smoke about how sorry they are and continue to profit at our expense.😠

I dont buy any wines without checking… I dont buy any wines without checking Vivino first. A supermaket offered an Amarone for a very low price. Seemingly a good buy but when checking Vivino, the price on offer was basically normal street value. Thanks Vivino for guiding me every time.

I have been using Vivino for years to… I have been using Vivino for years to just check ratings from users on wine but after basically being blind sided by the abrupt closure of Underground Cellar and their business practices I have turned to Vivino for my wine purchases from their vendors and have not been disappointed. Vivino keeps track of your orders and makes sure your orders ships or communicates if there is a delay. Don’t hesitate Vivino is for real, give them a try you won’t be disappointed.

I’ve had a really good experience with… I’ve had a really good experience with Vivino from beginning to end. Their website is easy to navigate and had just enough info to be helpful. I was pleased with the discount I received but was a little disappointed when I thought it was going to take a couple of weeks to receive my wine. However, it actually came in just a few days! I will definitely use Vivino again and will recommend it to others.