Customer service like no other Excellent customer service! Actually, best one I had in years 👍👍👍 They figured out my order made no sense and called to check if that’s what I really wanted ( I didn’t ). Great communication and easy to reach out. Responsive on both phone and mail.

There is no way to contact support There is no way to contact support. The chat bot is fake and does not actually ever connect to a live agent or create a support ticket or setup callback etc. If you aren't going to buy wine from them, then the app works fine, but it updates every 5-10 minutes which is annoying. If you do buy wine and everything arrives alright there is no issue but if there's one of many issues (bottle missing, bottle broken, entire order not delivered, wine corked, etc.) then you're just stuck paying for nothing and there's no recourse. DO NOT BUY FROM THEM!

The order arrived fast and well packed The order arrived fast and well packed. We have only tried one bottle of wine so far, and unfortunately we did not like it. To make matters worse, it was a $36 bottle of wine. I wish there was a way to get a full or even partial refund on bottles they match you with that end up not being one you enjoy. Another wine club I am apart of does that and it’s something that keeps me as a customer coming back because I know my preferences matter to them.

Is this a scam? Wrong order sent, no one replys via customer service, is this a scam? Used the customer service page to register a problem but not heard anything. Order number is X1OQ27QA.

Even after I dithered 4-months before… Even after I dithered 4-months before ordering the wine that I spotted, Vivino had the item in stock and readily available. I had it in my hands within 3 or 4 days, at the price originally offered.