Efficient v Profit I have been using the app for info regarding wines & it’s worked very well & easy, informative & useful for years. Noticibly, not so much any more. Leads me to believe they became successful & the original developers baled, took the money & now live on an island in the sun—as you do. Because, how do you go from EZ to hard to use, loaded with annoying/unwanted ads to convoluted? Reading their most recent reviews leads me to stay with The Wine Society to purchase wine. Typical when a small company becomes successful & is gobbled up by an investment firm or hedgefund who will suck all the profits out & come up with more ways to get money, provide no customer service, no way to contact, blow tons of smoke about how sorry they are and continue to profit at our expense.😠

I have been using Vivino for years to… I have been using Vivino for years to just check ratings from users on wine but after basically being blind sided by the abrupt closure of Underground Cellar and their business practices I have turned to Vivino for my wine purchases from their vendors and have not been disappointed. Vivino keeps track of your orders and makes sure your orders ships or communicates if there is a delay. Don’t hesitate Vivino is for real, give them a try you won’t be disappointed.

EVERYTHING ABOUT YOUR WEBSITE EVERYTHING ABOUT YOUR WEBSITE, PLACING AN ORDER, PAYING AND RECEIVING THE SELECTED WINES BY MYSELF, ALL WERE GREAT! THE ONLY THING LACKING, I SUPPOSE, WAS MY KNOWLEDGE OWHAT TO ORDER..........I WAS OKAY PLEASED WITH THE ONE "RESERVE" PINOT NOIR, BUT THE BROOKS JANUS PINOT NOIR, WAS A HINT TOO SWEET FOR MY TASTE! I LOVE PINOT NOIRS, AND CAN SPEND REGULARLY $35 to $45 PER BOTTLE.........I THOUGHT MY SELECTIONS WERE OKAY.......BUT I SUPPOSE I AM SPOILED BY THE PINOT FROM THE R.STUART & Co. ------"MENEHEE" ........., YAMHILL- CARLTON DISTRICT.........! DO YOU ALL CARRY THIS PARTICULAR WINE......I WOULD LOVE TO KNOW??!! THANK YOU!

Customer Service Fail Vivino had an order sent out immediately that I requested to be held for delivery until I returned from vacation. They expected me to accept delivery of the order that was sitting in a local UPS office for about 10 days. This was unacceptable to me and I instructed them to cancel my order and issue full refund. Nearly 5 days and several emails/phonecalls later, the issue remains unresolved. Vivino used to have topnotch customer service but really seems to have tailed off of late. UPDATE: issue has been resolved. Notice of refund emailed. Still, quality customer service at Vivino a major concern. Reaching reps who know what they are doing and addressing problems efficiently appears to be quite a rarity over there these days.

Thrilled about my first experience I recently made my first purchase and was very impressed with this site’s ease of use, excellent communications and support. The wines I bought are manufactured in Moldova, my homeland that I recently visited and got to try them there. Lupii by Gitana winery is a cashmere red blend with a 75% base of Cabernet and a delightful wine. I am so thrilled that this site made it available for purchase in the US, what a treat!