Would never buy from again Ordered a dress for my daughters wedding, not only did it turn up after the wedding, it did not fit, there were 3 stains on the dress, it was the wrong colour, the length of the dress was uneven, the stitching on the sides is unprofessional and finally the neck line was different on one side to the other. I complained via email and over the course of approx 2 weeks in which they accepted our complaints as we sent photos of all the faults with the dress, but their explanation was that it was hand made, the stains would disappear when exposed to the sun and air & we should have it fixed locally. Finally they offered a refund of 20% which I accepted and I have kept the dress for the next bad taste party I'm invited to. Happy to share photos of their workmanship to any one who is thinking of buying from Dressale Denise

SCAM Do not use this website! The dress I received looked NOTHING like the picture. It was put together so sloppily, had pins sticking out, tears, and thread that was loose or tangled into incorrect spots. After at least 14 emails they are still refusing to give me a full refund. They have used nonsensical reasoning, obscure metaphors, and false statements. I have never been so disrespected by a company before. Don't be scammed like I was.

only thing worse than hideous product is hideous customer service Do not be foolish like I was and order from this company. They are from China the sizes do not coordinate with what we are use to and they do not compromise or make things right if you are unhappy. Both my VISA company and Paypal were well aware of the issues with this company and thankfully I had no problem getting a full refund. Perhaps someone somewhere is now going to wear my hideous dress as a costume for Halloween (I donated to our local thrift store) but only if they have tiny arms as the dress won't go on a standard size 8 as the armpits wouldn't go around an olive.

PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!! WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!! The website has the wrong description details, which resulted in the wrong dress arriving at our door, and then when we tried to contact the team to get it sorted, no one could help and they blamed us!! they took absolutely NO ownership of the issue and called us liars in addition to refusing to assist in any way! I have never been treated this way by a company, nor did I ever think that this day and age any company would have such a disgraceful approach when they themselves made the mistake. NEVER BUY FROM THIS WEBSITE!!! I will be making sure that everyone I know hears about this experience and never buys from this website also. PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!!

No returns?!!! Seriously wish I read these reviews before I ordered! Getting married on a budget. Know my size as I've tried several other dresses on. Ordered standard size 16, not custom. Does not fit. Having customer service email war with them now about how to return for refund. That does not seem to be an option?!! Want "pics of the problem" say "sorry you're not satisfied" blah blah blah! I just want to return & get refund. If anyone knows what I can do. Please let me know!