Never Again will I ever!!!! Never again. I ordered a dress and received a call a few days later saying they can not find the original lace for the back of the dress. (My assumption is they never had it to begin with) they sent me a pic of the new lace asking me to confirm. I did not like the new lace and simply asked for a refund and received this in response (after several persuasive emails trying to get me to reconsider that is): "Dear customer, Thanks for your shopping with Dressale. Sorry to hear that you want to cancel the order, if you do , there will be a series of fees ,such as Paypal Transaction Fees,Order Information System Processing Fees,Product Procurement Operation Fees etc, which will be certain economic loss for you.Thus , we do hope that you can reconsider it" I should not receive any economic loss, It is not my fault that they could not provide what they said. I have yet to receive a refund and I pray that I do. This is wrong. Do not order!!!

Total Scam--These people are frauds I left a previous review, which has now been removed after months, along with many others--mostly negative-- that had been here. I bought a prom dress for my daughter back in April. It was terrible. It had fabric bunched up and sewn into the seams, uneven hems, and came late. As with everyone else who's had a complaint, they gave me the run around for days, claiming the dress was fine, that I could fix it "in the local," and offered me 10 percent off my "next purchase." They do NOT stand behind their "satisfaction" guarantee. They try to delay until it's too late to dispute the charge. I got my money back by making a fraud complaint with Paypal and disputing the charge to my credit card through Paypal. Don't let them rip you off--keep yelling until someone listens. This company is a total scam.

my dress is perfect I ordered an ivory, short beaded wedding dress. I live chatted with a representative who assisted me with measurements. My dress arrived in a few weeks, and it's gorgeous. It's even better than the pictures on line. Fully lined, stitched perfectly, high quality. I couldn't be more pleased. I'll buy from them again.

PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!! WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!! The website has the wrong description details, which resulted in the wrong dress arriving at our door, and then when we tried to contact the team to get it sorted, no one could help and they blamed us!! they took absolutely NO ownership of the issue and called us liars in addition to refusing to assist in any way! I have never been treated this way by a company, nor did I ever think that this day and age any company would have such a disgraceful approach when they themselves made the mistake. NEVER BUY FROM THIS WEBSITE!!! I will be making sure that everyone I know hears about this experience and never buys from this website also. PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!!

STAY FAR AWAY.. There is NO RETURN POLICY Do NOT use this company. Dress was very different from the picture they stole from another vendor's company. Their Customer Service is even worse than the dress. There is NO RETURN POLICY despite what their site indicates. I went through PayPal and was able to get my money back. Once PayPal returned my money they THEN wanted the dress back. They couldn't use the dress as "handmade custom for you special from fine material" (since when is hot glue a fine material??) and returning the dress would be "waste of dress maker and time money." They now wanted the dress since they weren't being paid and they threatened to have "black credit record done to you" which would "do bad to your life" because the didn't want to "harass you as well!" They also keep changing their site name and change bad reviews on their site to 5 star.