0 star review I wish I could write a 0 star review. My best friend is renewing her vows and I was all in even before I got the information. I paid my deposits the minute I received the link. Nevertheless, this was 8 months before the wedding. As life would have it, a series of things started happening and I had to, firstly, make a name change to the reservation because my boyfriend and I broke up- I contacted Destify and was informed that I had to pay another deposit for the name change (I added my son this time) So now here I am heartbroken and with $450 in the hole because I got a new job and cannot travel at the time of the wedding in December. Since I'm new I don't have seniority for the December holidays. Not sure why they charge all this money when we are the ones doing the actual booking and choosing. Complete rip off! The wedding is 3 months from now and now they get to keep all my money. Unacceptable!

Unwilling to refund my trip although… Unwilling to refund my trip although they stated I would be refunded within 7-10 business days. Apparently I missed the “refund window” 65 days prior to trip, however this was never mentioned prior to my authorization of cancellation. To the contrary I was told I can expect the refund! And now they’re refusing. They are also unwilling to change the date instead of cancel. I’m supposed to be out of $1800.00 and accept it. I will continue to fight and am also going to seek legal counsel. Though the contract does state the refund requirement, the fact that I was told I would be refunded should over ride!

Be careful with these people Be careful with these people. We booked them for my daughter's wedding in Mexico and we had the worst experience. From inflated prices to poor customer service, everything was bad. We had 70 people in our party, almost everyone booked the transfer to and from the airport with them. For majority of the people, no one showed up at the airport. They charged everyone $90 for the ride when the cab was only $15. And guess what, they also arranged for the same taxis that we could get on our own. Customer service was terrible. No one picks up the phone, they only communicate via emails when there is a problem.

Destination Wedding Planning Service with Limits My newly wedded husband and I have worked with Destify for our destination wedding at Majestic Elegance Resort in Cancun, Mexico on December 9, 2022 since June 2021. We found other destination wedding services to be either overwhelmed or underwhelmed with clients. We chose Destify because of their quick service, transparency, and the effort it took for them to find what we were looking for. They built our website, had helpful PDF checklists and information from the resort, real-time COVID updates about Mexico, managed our guests, and organized our excursion effectively. Even though they have done their best in helping us, we want to caution others about the prepaid shuttle, the request for extra beds, and not having a true destination wedding coordinator. We had 75-year-old and 16-year-old guests who never traveled before and missed their flight because the 75-year-old guest's husband had a death scare. We told them to move the prepaid airport shuttle to the next day and shared the new flight information but the onsite company, Nexus, did not find them on the list so they ended up taking a $110 USD taxi to our resort with another taxi service. Long story short the back and forth with Destify to get our money back from the prepaid shuttle was moot and obscure. To this day we do not believe that they confirmed the changes. Furthermore, we asked them to request an extra bed for the guests, and the resort claimed they have never received that request. Long story short, the 16-year-old guest ended up sleeping on the couch. If you are also planning a wedding, they do not have a true destination wedding coordinator. The only one we worked with was the onsite coordinator at the resort the language barrier was tough, and the resort didn't really put much attention to us until a month before our wedding day, Friday, December 9, 2022. That made planning very stressful. Overall, Destify made our destination wedding planning as easy as it could be, but like all online services, they have their limits. Side tip: Always get travel insurance because it was worth it!

Do Not Recommend This company does a good job on the front end but once they have you locked in they are not willing to accommodate your needs and simply say, "we can't help you". This happened to us multiple times with this agency and I would NOT RECOMMEND using them unless you like being disappointed.