Delay engagement ring and Financial Damage I bought a ring online (for the engagement with my girlfriend). My payment got refunded, because of the refund I payed twice for exchange rates. My financial damage €296,11/$317,72. I took my girlfriend to a trip, this trip will be without a ring! If you want to disappoint your love ones. Destroy your capital here! Customer service is also very poor. No understanding for the situation and no thinking.

I wish I could give zero stars!!! I wish I could give zero stars!!!! SUPER DODGY company. Do not recommend. DO NOT ORDER FROM THIS COMPANY. Unless you want to be absolutely stuffed around… not worth it when dealing with something as important as your wedding bands/ ring. These are time sensitive purchases. And you don’t need the additional stress - trust me!

worst service ever I will not be purchasing from brilliant earth again. I purchased a engagement ring, supposed to be delivered 10 days ago. They emailed me saying my order was pending cancellation and I tried verifying multiple times over the phone/via email. I spent 2 days countless hours to solve this problem. Then they told me I would receive my ring in 3 days, before my order was delayed yet again. The only compensation they offered me was on a future order, when quite frankly I don’t want to transact with them again. Or a free item for 150$ or less which for men there’s nothing under $195.

Don’t do it Let me start by saying I love my ring. However, unless you plan to spend the rest of your life contacting brilliant earth for their awful service, do not buy. We purchased the Extend unlimited resizing; my engagement ring came too big and we sent it in for resizing. After the 6+ weeks it was with Brilliant Earth, they shipped back the ring in the EXACT same size we originally ordered. We sent it back to them, and after 4 weeks no work has started and no one can give us an update. Brilliant Earth blames Extend and Extend blames Brilliant Earth, all leaving a gigantic headache for the customer.

Can not fault brilliant earth I placed my order with out first looking at reviews and i must admit once doing so i was very concerned. In short I shouldn't of been. I have had a completely different experience with brilliant earth than alot appear to have. Delivery was actually earlier than stated, the ring itself i was very happy with however my wife was not a fan unfortunately. I called brilliant earth who couldn't of been more helpful. They organized collection via fedex. I received an email update as soon as they recieved it, not even 24hrs had passed and the refund had been submitted. Based on my personal experience i would 100% use them again.