Great service, and exceptional jewelry. My fiancee and I visited the New York Showroom to shop for her wedding band. Kristina was incredible! She really listened when we expressed what we were looking for, and helped us find the perfect ring. We actually just received it in the mail! It arrived on the date Kristina said it would, and it looks even more beautiful than we imagined paired with the engagement ring (also purchased from Brilliant Earth). We couldn't be happier with our experience. Great service, and exceptional jewelry.

What a mess What a mess. Placed and order in GBP however the order worked out cheaper for me in USD it took a week to change the order from GBP into USD they then processed it again and took my payment. a week later get an email saying there is an outstanding balance? The balance outstanding is the saving I made by switching to USD? What a nightmare when I called to discuss it there was no real customer service it was either pay the balance or cancel. What a shame lovely website but totally poor customer service and poor internal systems. Order cancelled

worst service ever I will not be purchasing from brilliant earth again. I purchased a engagement ring, supposed to be delivered 10 days ago. They emailed me saying my order was pending cancellation and I tried verifying multiple times over the phone/via email. I spent 2 days countless hours to solve this problem. Then they told me I would receive my ring in 3 days, before my order was delayed yet again. The only compensation they offered me was on a future order, when quite frankly I don’t want to transact with them again. Or a free item for 150$ or less which for men there’s nothing under $195.

I wish I could give zero stars!!! I wish I could give zero stars!!!! SUPER DODGY company. Do not recommend. DO NOT ORDER FROM THIS COMPANY. Unless you want to be absolutely stuffed around… not worth it when dealing with something as important as your wedding bands/ ring. These are time sensitive purchases. And you don’t need the additional stress - trust me!

HORRIBLE service HORRIBLE service. Mary in customer service should quickly find work not dealing with customers. Order delayed by billing department she said and meanwhile billing address updated in bank account and brilliant earth took the funds with no order number. I call just to be told shipping before valentines is a lie anyways it will take 3 weeks so i dont need to rush and they will hold my money for 2 days. I ask if they can expedite shipping after order resolved and no, ask to get my money back then and no. I ask to talk to billind department or manager and mary says manager will be availabke in 24 to 48 hours. No customer service at all.